But I still got the 02001 error. Including on programs that was previously displaying the issue. Go to the APPS menu by pressing the Home button on the remote. On the remote control, press the Menu button. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Copyright 2023 TrueInfoTech | Powered by Astra WordPress Theme. This is out of the BBC's control. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. ask a new question. If youd like to join in, please sign in or register. In regard to your query, the recent special firmware file (version 1239) has been tested and proven to resolve the issue with BBC iPlayer. Another option would be to force quit an app on your I too can now log in to get the error message, haven't had chance to reset anything to test further, will try later. You can manually search for the iPlayer and install it here. You are using an out of date browser. WebWatch live BBC TV channels, enjoy TV programmes you missed and view exclusive content on BBC iPlayer. Let's look over some the general troubleshooting to see if we can get it working for you. The easiest way Ive found to solve this problem is to open another app, such as YouTube or Netflix. However the date againstthe link is ", https://www.bbc.co.uk/iplayer/help/latest-news/samsung-02001, BBC iPlayer and BBC Sounds App not working/loading sometimes - 65" Q80T QLED 2020 Model, Samsung TV T24B750EW Iplayer and Netflix will not load. 06:20 PM 15-12-2017 Also My5 gives an error message when I try to play a programme. Then, after quite a delay, I get the message: "Something went wrong loading this programme". All menus load fine but every You can either update your web browser or use an alternative one. only. Does it affect live or on-demand programmes? To access the Samsung Store, click the application icon. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. BBC iPlayer not working Solved: BBC iPlayer Not Loading Error 02001 - Page 5 You could have an incompatible iPlayer version to your device. Hi all, I've created an account to try and help you with what worked for me as I've not seen this fix on here yet. in, 28-11-2018 Its an LG TV does anyone know how to get rid of this, clear the issue??? Copyright 1995-2023 All Rights Reserved. 09:04 AM View either the settings or support menu, then software updates. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. So I changed VPN provider (twice), upgraded two routers (of which one has the VPN installed permanently) and bought a SmartTV that IS listed on the BBC iPlayer site as being one that works with iPlayer. BBC iPlayer compatible browsers are listed here: Try upgrading your operating system. |, Troubleshooting problems on connected TVs and games consoles, Help choosing a device to connect to your existing TV. I found a page that listed all the Samsung TVs that were certified to work with iPlayer and it stopped at 2016. Originally BBC iPlayer started off as a website to watch all your favourite programmes that you may of missed on the TV. If you cant find the issueaffecting you thenget in touch. It is usually a temporary error that number however it could be cause by all manner of things. Where can I find version 1550? All menus load fine BBC iPlayer All menus load fine but every I tried changing settings around and the version to Beta and the video to SD. Turn off the modem/router and wait 10 minutes before restarting. Barneyboy. Enter them then you can re-enable DHCP on the router. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Viewers with these models will find themselves confronted by an error message codenamed 02001 when trying to watch on-demand programmes from BBC iPlayer. Apple disclaims any and all liability for the acts, Connect the USB storage device to the TV and select Support from the menu. provided; every potential issue may involve several factors not detailed in the conversations Depending on what device you are using, there are different ways to uninstall and reinstall the software. in. The devices listed have been submitted to us by Toshiba, meet our standards, and have passed our tests. in. I played the video successfully on the two TVs. Hi. Now thats interesting NOTHING will load now. Click on the year your device was manufactured to go to a table with all certified devices for that year: Please contact Toshiba if you require further information. How can I check if BBC iPlayer is available on a particular TV? Then go into settings network and choose connect automatically, wait for the DHCP to time out, (quite long). How do I use Chromecast with BBC iPlayer? Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. Following the steps provided above will allow you to easily fix this BBC error and remove any disturbance. If you are on version 1210, then you need version 1230 from Samsung. Navigate to Samsungs official website, enter your device model, and download the updates to a USB drive. Samsung TV users have reported that they are unable to play programmes, with a '02001' message being displayed. Your devices firmware could be incompatible with the latest iPlayer version. Is an error message displayed? 09:01 AM fraid not. :smileyvery-happy: So I got ourTV fixed today and access to iPlayer restored:smileyvery-happy: The issue is a virus in the app that damages the motherboard and only resolution is to havethe motherboard replaced. Our old Sony TV NEVER worked with BBC iPlayer. Some BBC media players stoppedworking from October 2020. Please come back later. The issue only affected iPhone, iPad, and iPod Touch users. The weird thing is, when I sideload the phone version of the iPlayer and start a program (using the controller), it works fine. BBC iPlayer stopped loading WebBBC iPlayer gives error 02001 when I try to play any video, Demand5 gives error 500, All4 gives a 'something's wrong error' (no error code) and ITV Hub gives error 0x8027025a.
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